LET’S COMYOUNIQUEATE! – AN EFFECTIVE ORAL BUSINESS COMMUNICATION TRAINING IN THE PHILIPPINES

A Corporate EnterTRAINment on Effective Oral Business Communication in the Philippines – a 1-day Effective Oral Business Communication Training in the Philippines

ENTERTRAINMENT GOAL:

In this 1-day Effective Oral Business Communication Training in the Philippines , the goal is to train the participants to communicate effectively and grammatically using email, business letter, and telephone.

ENTERTRAINMENT OBJECTIVES:

To achieve the aforementioned goal, the participants of this 1-day Effective Oral Business Communication Training in the Philippines should have been able to:

1. Communicate themselves understandably by brushing up on their grammar and correcting common errors in expression.
2. Organize their thoughts both on email, letter, and telephone to deliver messages effectively.
3. Appreciate the significant role different business correspondences play in attracting, establishing, and preserving a quality client base.

ENTERTRAINMENT OUTLINE:

MODULE ONE: GRAMMAR REFRESHER

Rationale:

Before discussing the primary focuses of this training, the participants will first be refreshed on the most important aspects of grammar.

• SUBJECT-VERB AGREEMENT
• CORRECT VERB TENSES
• CORRECT PREPOSITION
• FILIPINISMS

Focus/es: This session will facilitate an interactive discussion where the participants are refreshed on the most important and relevant rules on how to make their subject-verbs agree, on what tense their verbs should be in, on what correct prepositions to use, and on how to speak English correctly by avoiding Filipinisms.

MODULE TWO: THOUGHT ORGANIZATION

Rationale:

This module will achieve Objective #2, which is to communicate effectively be it thru email, over the phone, or thru business letters by organizing their message logically.

• THOUGHT ORGANIZATION TOOL

Focus/es: This session will introduce them to THOUGHT FRAMEWORKING

1. Central Idea
2. Supporting Thoughts
3. Idea Sequencing

MODULE THREE: GRAMMAR AND THOUGHT ORGANIZATION ON EMAIL

Rationale:

This module will serve as the workshop for transferring learning of grammar and thought organization when composing emails.

• WRITING AN IDEAL BUSINESS EMAIL (1 hour)

Focus/es:

1. Parts of a Business Email
2. Outlining and Writing the Content

APPLICATION EXERCISE/S

Writing and presenting own business email as a group

MODULE FOUR: GRAMMAR AND THOUGHT ORGANIZATION OVER THE TELEPHONE

Rationale:

This module will serve as the workshop for transferring learning of grammar and thought organization when making incoming or even outgoing calls.

• BEST PRACTICES IN CALL HANDLING

Focus/es:

1. Opening a Call
2. Putting a Customer on Hold
3. Responding Correctly
4. Closing a Call

APPLICATION EXERCISE/S

Role-play: Participants will work in pairs to alternate playing customer and employee roles in a call simulation

MODULE FIVE: GRAMMAR AND THOUGHT ORGANIZATION ON BUSINESS LETTERS

This module will serve as the workshop for transferring learning of grammar and thought organization when composing business letters.

• SOCIAL MEDIA (1 hour)

Focus/es:

1. Parts of a Business Letter
2. Outlining and Writing the Content

APPLICATION EXERCISE/S

Writing and presenting own business letter as a group

NOTE: Actual training timetable will be designed and developed upon approval of this training agenda

Check out our other Communication-related programs by clicking the link below:

Communication Skills Training in the Philippines

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