LOVE OUR JOB TO LOVE OUR CUSTOMERS AND LOVE OUR CUSTOMERS TO LOVE OUR JOB – AN EXCELLENT CUSTOMER RELATIONSHIP TRAINING IN THE PHILIPPINES
A Corporate EnterTRAINment on Excellent Customer Relationship – a 1-day Excellent Customer Relationship Training in the Philippines
ENTERTRAINMENT OVERVIEW:
This transformative 1-day Excellent Customer Relationship Training in the Philippines is designed to reshape participants’ mentality about their work, their relationship with customers, and the art of providing exceptional customer service.
By the end of this training, participants will have undergone a paradigm shift, enabling them to establish positive customer relationships and deliver outstanding customer service with a newfound sense of purpose and commitment.
ENTERTRAINMENT GOAL:
By the end of this customizable 1-day Excellent Customer Relationship Training in the Philippines, the participants should already have a changed mentality about their work or job, their relationship with their customers and the customers themselves, and providing excellent customer service and establishing a positive customer relationship.
ENTERTRAINMENT OBJECTIVES:
To achieve the overarching goal of this 1-day Excellent Customer Relationship Training in the Philippines, participants will work toward the following major objectives:
- Discovering Personal Purpose and Alignment:
- Embracing Work-Life Balance:
- Mastering Customer-Centric Mindset:
- Practicing Empathy and Going the Extra Mile:
ENTERTRAINMENT OUTLINE:
Below are the different modules and their topics that will be covered during this EnterTRAINment:
MODULE I: LOVE YOUR JOB AND IT WILL LOVE YOU BACK
Session 1: Why Are You Living and Working?
- Finding Your Vision, Mission, and Values
- Why are You Working? For Whom are You Working?
Session 2: What Are Your Perceptions About Work?
- What is Work to You? What is Its Place in Your Life?
Session 3: How to Love Your Work So It Loves You Back
- P.R.I.D.E: Personal Responsibility in Driving Excellence
Session 4: Work and Life Can Co-Exist
- Reasons for Attaining a Balanced Life
- Work-Life Co-Existence
- Learn, Love, Live, and Lock a Culture of Work-Life Co-Existence
Session 5: Stress is All in the Mind: How to Avoid and Combat Stress
MODULE II: LOVE YOUR CUSTOMERS AND SERVING THEM
Session 1: Customer Relationship 101
- What is Customer Service? Customer Experience? Customer Relationship?
Session 2: The W.I.I.F.M. of Providing Excellent Customer Service
- What’s in It For You?
- What’s in It For the Company?
- What in It For the Others?
- What’s in It For the Customers?
Session 3: Common Areas for Improvement in Customer Service
- Don’t know how to listen actively
- Don’t have common sense
- Are too emotional
- Are not solution-oriented
- Can’t balance defending the company and identifying with the customer
- Can’t empathize
Session 4: Empathy in Customer Service
- The Cs of Customer Service (Concern, Compassion, Care, and Commitment)
Session 5: Going the Extra Mile
- What is Going the Extra Mile?
- Sense of Fulfillment in Going Above and Beyond the Call of Duty
- Paying Forward the New Customer Service Mentality, “Customers Are Not Always Right But They Always Have The Right To Be Treated Right”
Check our other Customer Service programs below:
Customer Service Training in the Philippines
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